When you visited our casino ship, we were in the beginning stages of our business. If we had gotten your certified letter, we would not have ignored it, someone would have contacted you. That is usually the best way to get assistance when needed as in your case. We wish you had called our offices and asked to speak to a member from our management staff so we could have addressed the issue right away.

It may have fallen into the wrong hands and if that is the case, we apologize. The fact that you sent a certified letter to us and that we didn’t receive it has us curious as to who actually signed for it. That being said, we did receive emails from other guests, so, our system was working. We are not able to review our emails from then because we don’t know who you are. The management of Victory Casino Cruises would like to follow up on your review regarding your visit last year. I thought customer service/satisfaction is supposed to come first. After three letter and no response I will not be going back very soon. I understand that they have just opened but you need to have better people skills. I believe that the people that work on the ship also need to tell the passengers the right information. I feel that if people spend this kind of money on the boat and didn’t get a lick of food then the money needs to be reinbursed back to my credit card.

I won’t be able to make it back on the boat before that time and nowadays $40.00 is a lot of money. I find this situation and how it was handled not very good people skills. While standing there another lady came down and was also looking for the buffet, he just walked away from both of us, leaving us dumb founded. I explained to him that a month was not long enough and he said that all he could do. He then pulled out one of his cards and wrote on good for 2 buffets expires 8/31/11. He replied no problem I will take care of this. I told him that we were not told that and that something had to be done, since we paid $40:00. we went down the staris to eat and the gentleman there) said that the buffet only ran until 3:00p.m. and then finger food would come out after that. The lady replied that the buffet ran until 4p.m. After receiving our cards we went to the buffet and asked the lady checking buffet tickets, what time the buffet went until. When we got on the boat we went immediately to get our cards to use in the machine. We purchased two tickets for your cruise on along with two buffet tickets, which cost us a total of $60.00. My hubby and I went on the cruise on 7/31/11, had a problem with the buffet, I contacted them twice by email and once a certified letter and no one has contacted me yet.

Victory casino cruise times